Intelligent automation is any IT automation tool that makes use of machine learning (ML) and artificial intelligence (AI) (AI). Intelligent automation tools, which optimize IT resources and improve efficiency through data analytics, can dramatically improve processes and outcomes over time. Intelligent automation tools, powered by machine learning, can analyse historical and real-time data to predict and prepare for future resource requirements. This enables intelligent automation tools to scale required resources ahead of time or reserve the appropriate resources, scheduling workloads in a way that optimizes resource use and maximizes efficiency. An intelligent automation tool can drastically reduce wait times and idle machine resources by leveraging ML and AI, thereby improving SLA records.